DELIVERY & RETURNS
DELIVERY
Please allow up to 14 working days for us to make your order.
Items are usually made to order. If you need your order in an emergency, then please contact us before you order and we will try our best to accommodate you.
UK EXPRESS is £8 and takes 24 hours once we have completed your order. This service is sent via Royal Mail SPECIAL DELIVERY, is fully trackable and insured up to £500 as standard, and absolutely guaranteed to be with you the day after we ship! You will need to be present to sign for your package upon delivery. (Please note that although the postal service takes just 24 hours, we still need up to 14 working days to create your order!) You’ll receive an Order Complete email, from which point your 24 hour delivery period begins.
UK STANDARD is £6 and takes approx 24 hours once we have completed your order (80% of orders are received the following day, but this is not guaranteed). This service is sent via Royal Mail, is fully trackable but NOT insured. No signature is required. (Please note that although the postal service takes approx 24 hours, we still need up to 14 working days to create your order!) You’ll receive an Order Complete email, from which point your 24 hour delivery period begins.
WORLDWIDE EXPRESS SHIPPING is £12 and sent via Royal Mail International Tracked & Signed for, where possible- This is at our discretion- we’ll always use the quickest & safest method possible to you get your new piece asap!)
If you require a different shipping method, please contact us BEFORE you order, to discuss the best way for us to get your new jewellery to you.
Disclaimer: Kit Swing Jewellery is not responsible for items lost or delayed by couriers or postal companies, where the correct postage has been applied by Kit Swing Jewellery. If an item is marked as “delivered” and/or “signed for” by the postal company then Kit Swing Jewellery has no further responsibility for the items, and no claim can be raised. If you are unsure of the reliability of your local postal service, and would prefer an alternative postage option, you must email us BEFORE placing your order, so that we can offer you alternatives, at the customer’s cost.
POSTAGE
Kit Swing Jewellery is not responsible for items lost or delayed by couriers or postal companies, where the correct postage has been applied by Kit Swing Jewellery. If an item is marked as “delivered” and/or “signed for” by the postal company then Kit Swing Jewellery has no further responsibility for the items, and no claim can be raised. If you are unsure of the reliability of your local postal service, and would prefer an alternative postage option, you must email us BEFORE placing your order, so that we can offer you alternatives, at the customer’s cost.
RETURNS
All returns are dealt with on a case-by-case basis.
Any refunds/exchanges offered are at the discretion of Kit Swing Jewellery.
In accordance with the Consumer Rights Act 2016, if you are not 100% happy with your purchase, please notify us of the issue via email or by using the Contact Page within 28 days of receiving your item and someone will get back to you to organise your exchange/refund (where applicable).
Please note that custom orders, including all rings sized specifically to order are non exchangeable nor refundable unless deemed faulty by Kit Swing Jewellery. If work has already started, a fee may be incurred.
If you have received a faulty item, or a fault appears with the item within 6 months of your purchase date, please contact us and we will arrange a replacement or repair for you. Please note that Kit Swing Jewellery will have the final say on whether the item is faulty, and items damaged through neglect, force, or mis-use will not be repaired or replaced by Kit Swing Jewellery, and the cost will fall with the customer.
Please DO NOT just send an item back without contacting Kit Swing Jewellery first. Please also note that ALL REFUNDS will be sent via our website through the original payment method. We CANNOT pay into bank accounts or similar- all refunds must go through the original method used.
We want you to be happy with your Kit Swing Jewellery purchase and will work with you, where reasonable, to ensure that you are. Only items returned in original, unworn, saleable condition, within the 28 day period, may be considered for refunds/exchanges.
Custom/ Personalised items CANNOT be refunded or exchanged unless deemed faulty by Kit Swing Jewellery.
Bespoke items and bespoke sized items are considered Custom items and therefore CANNOT be refunded or exchanged unless deemed faulty or damaged by Kit Swing Jewellery.
It is the responsibility of the customer to provide their correct ring size as per the standard UK ring sizing scale (as stated earlier on this page). Kit Swing Jewellery will then supply rings to fit as requested. If a ring does not fit, the cost of resizing (if needed) will fall with the customer.
Postage costs fall with the customer for returns/exchanges, unless Kit Swing Jewellery deems the product to be faulty or damaged.
If you do accidentally damage your jewellery, don’t worry, we will take a look to see about repairing it, but all costs for this will fall with the customer.
Please package any returns sufficiently and send with tracking, as items lost/damaged in transit due to inadequate packaging by you will not be considered for refunds/exchanges. We don’t want anyone missing any of their valued jewellery, so please TRACK THAT ORDER!
IF RETURNING ITEMS FROM OUTSIDE OF THE UK (for return/ exchange or resize) you MUST make sure you mark the package as a RETURNED ITEM otherwise we may incur a Customs/Import fee. Kit Swing Jewellery will refuse any items that need fees paying on them, and you may then get charged to have it returned to sender.
ALL SALE ITEMS ARE NON RETURNABLE/ EXHANGEABLE/ REFUNDABLE.
SALE IS FINAL. This includes any items bought with a discount/sales voucher.