TERMS & CONDITIONS
TERMS & CONDITIONS
This website is owned and operated by Kit Swing Jewellery. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors jewellery and body adornment from existing collections or bespoke services. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.
RETENTION OF RIGHT TO CHANGE OFFERING
We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason. We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
TIMESCALES
Please allow us up to14 working days to make your order. Though we are often much quicker than this, please still bear in mind that we’re a minute team and all items are made/assembled, hand. Soldering, polishing and stone setting etc all takes time, time well spent ensuring your jewellery is delivered in perfect condition.
Allow 3 weeks for ALL gold/gold plated orders. We out source our plating due to limited workshop space, so we don’t have the equipment here at hand in the workshop to deliver these as quickly.
Occasionally we can work quicker than this, so if you’ve forgotten a birthday, anniversary, apology, whatever it is, then give us a shout BEFORE YOU ORDER and we will let you know what we can do for you within your time frame!
SALE PERIODS
Please expect delays during busy and sale periods. This obviously includes the run up to Christmas! We will announce if there will be longer delivery times for this period, so if you’ve ordered within the suggested time frames you don’t need to worry- we WILL get your orders out in time! Just be patient at our busiest time and be aware that the less time we gotta spend replying to emails, the faster we can get your orders processed and shipped!
RING SIZE
KSJ uses the standard British Ring Sizing Scale - alphabetical.
If you are unsure of your ring size, you can order a plastic ring sizer we will send out for £3 charge with free postage. This should ensure you won’t need to pay for a re–size. We do recommend strongly that you can ask to be sized at your local jewellers.
(Please note: Ensure the sizer fits your finger as you would want the ring to fit, e.g. you must be able to remove the sizer over your knuckle! This is not a 100% accurate way to gain your ring size and we cannot take responsibility for inaccurate sizings taken using these Ring Sizers).
A tip from Kit Swing Jewellery- it might be worth going half a size bigger if you’re purchasing a stack of 3 rings - the more skin the rings cover the tighter it can feel.
If you know your ring size in another scale (e.g., US numbers) please convert that size to a UK Letter size. We simply don’t have time to convert these sizes for you. We have a handy conversion chart on the Sizing page, or use a search engine online if the scale you know is not listed!
We advise you send any returns to us via AT LEAST recorded, if not Special Delivery as Kit Swing Jewellery cannot accept responsibility for items lost or damaged in the post unless trackable. There’s nothing worse than losing something so personal so don’t let it happen- get it tracked! (If sending from outside of the UK please mark your package as a RETURN so that Kit Swing Jewellery does not incur a Customs fee. Kit Swing Jewellery will refuse items with fees attached, so remember to mark your packages correctly!)
RING SIZE CHART
If you know your ring size in another scale (e.g., US numbers) please convert that size to a UK Letter size. You can find conversion charts online.
Kit Swing Jewellery accepts no responsibility for incorrectly converted sizes and please be aware that we can’t account for how other brands size their jewellery. The best way to determine your size is still to get sized by a jeweller here in London.
PAYMENT
All prices on our site are in GBP (£). Checkout prices are also in £. Please use your own converter for the current exchange rates as we can’t respond to emails asking about currency conversions. (We use http://www.xe.com for all our currency conversion needs, check it out if you’re stuck). We accept PAYPAL, and most credit and debit cards. You can also pay using your normal card via Paypal even if you don’t have a PayPal account.
Will you have to pay customs charges from outside the UK? Potentially yes! All international customers are responsible for their own customs rates within their own country. Kit Swing Jewellery will happily write the full value of items on the customs declaration but will NOT mark as a gift (This is illegal, so please don’t ask us to do so). Contact your local customs office for advice on charges.
PLEASE NOTE:
Kit Swing Jewellery is not liable for and will not replace or pay compensation for loss of or damage to items we send if:
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the item is seized by Customs or any other government agency.
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the item is sent to a country where no postal or courier service exists
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the loss or damage is the result of an event beyond our reasonable control.
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the loss or damage occurs after delivery.
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we are informed by the courier or postal service that your item HAS been delivered
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the item was authorised by the customer to be sent without tracking or without insurance.
GENERAL
You cannot make changes to your order once you’ve placed it. If you’ve made an address error please call us on 07884 450 884 immediately, or email marking the subject with URGENT + your ORDER NUMBER (if outside of working hours).
It is also not possible to cancel your order once you’ve placed it, as we’ve likely already begun work on your new piece of art.
Please allow 2 working days after your “Order Shipped” email before contacting us regarding its whereabouts. We can then track it for you if needed. Please allow 21 days for international orders.
All of our items are made using solid 925 recycled Sterling Silver. (Unless stated as being made of gold, or plated gold over silver of course)
All items display approximate dimensions/size, please check to ensure they will fit before placing your order.
To order a different or modified size, please get in touch via the contact page BEFORE PLACING YOUR ORDER.
WHOLESALE
If you would like to become a Kit Swing Jewellery stockist please email info@kitswingjewellery.com
Please include the following details:
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Store Name
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Store Address
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Website
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Contact Person
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Contact email
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Store Concept
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Target Demographic
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Years in Business
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Other brands Carried
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Photos (low res Jpegs) of your store.
PRODUCT DISCLAIMER
Kit Swing Jewellery attempts to show all of our products as accurately as possible. Please bear in mind that items are handmade, therefore they may come with minor flaws or variations in natural materials like stones, beads or silver. Please take this into consideration prior to purchasing.
Items incorporating stones in their design may differ from photos shown, and other items of the same style, due to differences in the natural stones used.
INDEMNIFICATION
You agree to indemnify and hold Kit Swing Jewellery harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.
YOUR INFO
We won’t share your information with anyone else.
COMPETITIONS/ OFFERS
ALL competitions and offers run by Kit Swing Jewellery are conducted at our discretion. In general, competitions may only be entered once by each candidate.
Special offers (inc discounts, % off discounts and freebies) are managed at Kit Swing Jewellery’s discretion, and whilst stocks last. Discount codes CANNOT be added after checkout so please don’t forget to use your code as we won’t be able to refund discount amounts should you forget. Discount codes cannot be used to buy gift vouchers.
Freebies are sent out with jewellery orders ONLY, unless otherwise stated, so where we say “with all orders” take this to mean jewellery orders, unless we specifically state “including rings sizers, gift vouchers etc”.
COPYRIGHT
Copyright, Design Rights and Intellectual Property on this website are owned by Kit Swing Jewellery. You must gain prior consent from us if you wish to use our imagery for any reason other than Blog posts. You may use our imagery on blogs as long as you credit Kit Swing Jewellery and link to our website, in full, and do not make out that the designs are your own, or those of any other company or individual.
DIAMONDS FROM ETHICALLY SOURCED REGIONS
Our diamond suppliers go to great lengths to ensure that each of the diamonds it sells has been ethically sourced. They guarantee us that every diamond we buy has not been used to fund wars or insurgencies (stones that are known as conflict, or blood diamonds) and has been scrutinsed by their own, highly skilled gemologists.
In 2002 governments around the world implemented the Kimberly Process; an agreement that controls the trade of rough diamonds to ensure they are not used in areas of conflict. These controls ensure that every shipment contains only certified diamonds, is numbered and sealed.
As British Jewellery Association (BJA) members, our diamond suppliers are committed to eliminating the trade in conflict diamonds and have an auditable means by which we can prove that all the diamonds we use comply with the Kimberley Process.
THIRD PARTY WORKSHOP/ FACTORY STANDARDS
We do our utmost to ensure that the products we buy come from trusted and ethical suppliers. Our suppliers have long-standing relationships directly with most of the factories and have received assurances that they treat their workers fairly – providing a safe workplace, access to healthcare and a fair wages, if the sites cannot be visited in person. In addition, searches are carried out on all new firms to check if there is a record of work abuse complaints filed against them. If we become aware of a firm embracing any unsavoury practices, we will not work with them.
KSJ WORKSHOP STANDARDS
Kit Swing Jewellery uses recycled silver wherever possible and aims to keep the smallest of carbon footprints in every area of the making, selling and workshop process.
MOVING TOWARDS A FAIRTRADE FUTURE
Here at KSJ, we currently offer officially and completely fairly traded items as part of our Bespoke Service and are always open to discussing the use of FairTrade metals with our customers. At present, using certified FairTrade materials is unfortunately a greater expense. However, we monitor the industry’s advancements in this field and hope that in the not too distant future we will be able to make the switch to using completely FairTrade certified metals, as part and parcel of the service we deliver.
PRIVACY + GDPR
If you’re not here for the long read, and just want to talk to us about GDPR or removing your data from our records, drop us a line at info@kitswingjewellery.com.